Troubleshooting Online Connection & Matchmaking Issues in Clean Backgammon
- Clean Backgammon features automatic WebSocket reconnection to preserve active game state.
- Ensure in-app competitive profile consent is active under Settings -> Privacy.
- Aggressive VPNs or strict corporate firewalls may block real-time WebSocket ports.
- Access the in-app Help section or email support@nativesoft.ro for dedicated assistance.
Diagnosing Matchmaking Delays & Timeouts
If your matchmaking search extends beyond 25 seconds without connecting, the cause is usually related to network latency or restrictive firewall settings. When matchmaking is searching, the screen displays a real-time pulse indicator while pinging our regional relay nodes.
If your connection drops for a moment, you get a 60-second grace period to reconnect and continue the same match.
The Reconnection Grace Window
Mobile internet connections occasionally fluctuate when switching between Wi-Fi and 5G cellular towers. Clean Backgammon includes a built-in reconnection grace window.
If your connection briefly drops during a ranked match, the game pauses your timer and attempts automatic reconnection over secure WebSockets for up to 60 seconds, ensuring you do not lose a game due to a temporary Wi-Fi stutter.
In-App Help & Contacting Support
If you experience persistent networking anomalies, you can review the official in-app Help dialog by tapping the "?" icon on the main menu bar. It contains instant offline guides and support contacts.
For technical issues, contact our developer team directly at support@nativesoft.ro with your player username and device model.
